It is your responsibilty to read the following Terms and Conditions before you book a holiday rental property through ORANGEBEACH PROPERTIES. The following Terms and Conditions apply to all bookings made though ORANGEBEACH PROPERTIES.

ORANGEBEACH PROPERTIES are intermediaries and act as a retail agent when making reservations through third parties on behalf of the client. Clients are therefore contracted to the third party as if they had made the reservation themselves and are covered by the third parties' terms and conditions in addition to those described here.

ALL DESCRIPTIONS OF THE FACILITIES AND SERVICES TO BE PROVIDED ARE AS ADVISED TO ORANGEBEACH PROPERTIES BY THE THIRD PARTY AND THESE DESCRIPTIONS ARE PASSED ON IN GOOD FAITH. Information published on the web site is to the best of our knowledge correct at the time of publication. We publish the material (photographs, descriptions and prices) provided to us by the third party (sometimes translated from Spanish). We ensure that this material is accurate and kept up to date to the best of our ability, however we can not be held responsible for any inaccuracies a client may find whilst on holiday.

NB If there is a problem with the product or service it is the clients' responsibility to take this up with the supplier (owner/representative) at the time. ORANGEBEACH PROPERTIES will be pleased to assist in negotiations with the supplier if this should be necessary. If you vacate the property without allowing the owner to remedy the problem, or find alternate accommodation, this will terminate any contractual agreement.

Property options can only be held for a short period. To make a firm reservation a deposit is due for immediate payment at the time of booking. The balance is due 8 weeks before the start of the holiday, or in some cases on arrival. For late bookings the full amount of the rental will be due for payment at the time of booking. If payment is not received when due it will be assumed that the client has cancelled the booking and the appropriate cancellation charges will apply.

Clients should confirm availability of a property with ORANGEBEACH PROPERTIES prior to making any firm travel arrangements.

In some cases a refundable inventory deposit for holiday accommodation rentals is payable when the keys are collected and this may be covered with a cheque, Visa card or MasterCard. This deposit is required to cover any minor breakage, shortages, additional cleaning, breach of terms and conditions, etc., and, if no charges are due, will be refunded in full. Any additional costs incurred as a result of the clients use of the holiday accommodation will be payable in full by the client.

PRICES ARE CORRECT AT THE TIME OF PUBLICATION. We reserve the right to make adjustments should this be necessary. Some prices are converted from other currencies and may be changed in line with exchange rate fluctuations. Prices are given in Euros and GB Pounds. The rental costs given in GB Pounds are calculated at the rate of exchange for Euros (Bank's Selling Rate) at the time of publication.

The property will be cleaned and checked prior to your arrival and the keys should be collected as arranged. NB YOU SHOULD NOT ENTER THE PROPERTY BEFORE 5 pm unless arrangements have been made concerning an earlier entry time with the owner/representative. It is necessary to allow enough time between the departure of one party and the arrival of the next for cleaning and inspection of the property to be carried out satisfactorily.

NB ANY DEFECTS OR DEFICIENCIES MUST BE REPORTED TO THE OWNER/LOCAL REPRESENTATIVE WITHIN 48 HOURS OF YOUR ARRIVAL. After this time it will be assumed that everything is in order. You will be provided with a contact telephone number and address for the owner/local representative when we send you the directions and guidance notes.

The owner/local representative and their agents must be allowed access to property at all reasonable times to allow them to carry out their duties, e.g. for changing the gas cylinder, gardening, pool cleaning, repairs, etc.

The property is to be used for you/your party up to the maximum number specified in the Booking Acknowledgment. A reasonable standard of dress and behaviour is expected at all times especially with regard to making excessive noise at night. You are required to use the holiday accommodation and contents with the utmost care and to make good any damage to the property and its fittings. Any damage must be reported immediately to the owner/representative.

Please consult the owner/local representative if you need help or advice. They can also arrange for any additional items you may require such as a replacement gas cylinder, linen change, maid service, etc.

ON YOUR DAY OF DEPARTURE YOU MUST VACATE THE PROPERTY NO LATER THAN 10 am (or as stated) to allow the owner/representative access to prepare for the new arrivals. The owner/representative will make an inspection of the house to confirm the inventory. To facilitate this procedure you are requested to leave the house tidy, the crockery and cutlery cleaned and stored in the appropriate cupboards, the cooker clean and the rubbish cleared and placed in one of the roadside bins. NB IT IS YOUR RESPONIBILITY TO REMOVE ALL BOTTLES AND WATER CONTAINERS AS WELL AS THE OTHER RUBBISH BEFORE VACATING THE PROPERTY. There may be an additional charge for cleaning if these procedures are not followed.

It is recommended that you/your party take out Holiday insurance cover against cancellation and delays at the time of booking, as the deposit paid to Terracottages is non refundable. MANY FLIGHT OPERATORS INSIST ON YOU HAVING FULL HOLIDAY AND TRAVEL INSURANCE. Any arrangements ORANGEBEACH PROPERTIES make for you with third parties are made in good faith. However, we are unable to accept responsibility for such arrangements beyond using our best endeavours to resolve a problem should one arise.

In the unlikely event of a break in the supply of services to the holiday accommodation, or failure of an appliance, our liability is limited to endeavouring to resolve the problem to the best of our ability as we are at the mercy of the local authorities and repair agent. In the case of a break in the water or electricity supplies please check with the neighbours to see if it is a general problem. If the problem is confined to your holiday accommodation only please contact the owner/representative for assistance.

In the event of cancellation this takes effect when we receive written notification or four days after the date on which an unpaid payment is due. The holiday insurance we recommend you to have includes cover for cancellation charges.

In the unlikely event that the product or service booked is not available the liability of ORANGEBEACH PROPERTIES shall be limited to any refunds or compensation we can obtain through the third parties. In this unlikely situation we would, of course, use our best efforts to find you an alternative.

Note: ORANGEBEACH PROPERTIES also trades as TERRACOTTAGES